Stream Services is committed to protecting and upholding the right to privacy and dignity of clients, staff, volunteers, stakeholders and representatives of agencies we deal with. In particular Stream Services is committed to protecting and upholding the rights of our clients to privacy in the way we collect, store and use information about them, including audio and video recorded information, their needs and the services we provide to them.
Stream Services requires staff, volunteers and other stakeholders to be consistent and careful in the way they manage what is written and said about individuals or legal entities and how they decide to whom this information can be disclosed.
Stream Services is subject to Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth) (Privacy Act). The organisation will follow the guidelines of the Australian Privacy Principles in its information management practices.
All staff are to ensure that their conduct relating to this policy is compliant with these Outcomes and Quality Indicators from the NDIS Practice Standards. Where there is a conflict between the Quality Indicators and Stream Services’ policies, practices or cultural norms, all staff must strictly abide by the Outcomes and Quality Indicators to the best of their ability and provide details to quality@streamservices.com.au for continuous improvement.
Practice Standards Outcome
1.3 Privacy and Dignity
Each participant accesses supports that respect and protect their dignity and right to privacy.
Quality Indicators
1.3.1 Consistent processes and practices are in place that respect and protect the personal privacy and dignity of each participant.
1.3.2 Each participant is advised of confidentiality policies using the language, mode of communication and terms that the participant is most likely to understand.
1.3.3 Each participant understands and agrees to what personal information will be collected and why, including recorded material in audio and/or visual format
1.5
12 September 2022
Sept 2023
1.4
23 November 2021
December 2022
1.3
October 2020
November 2021
1.2
13 May 2019
May 2020 (delayed)
1.1
25 February 2019
May 2019
This policy applies to
all staff, clients, client’s families, volunteers and other stakeholders. “Stream Services” is the current trading name and trademark registrant (application number 2076944) of Clermont Country Care Pty. Ltd, the organisation has traded previously under the name Clermont Country Care. The entity’s legal name will be changed by 31 December 2022.
Specific responsibilities
The director/s will ensure that adequate training and materials are available for all staff to be trained in Privacy standards and expectations.
The director/s will have the responsibility for the day-to-day implementation of privacy procedures and for ensuring that all staff and volunteers are aware of this policy and subsequent procedures.
Policy approval
The director/s will be responsible for approving this policy.
Standards
National Disability Standards.
Australian Privacy Principles
The NDIS Rules 2018.
NDIS Code of Conduct
NDIS Practice Standards (November 2021)
Organisation policies
Quality Management and Continuous Quality Improvement Policy
Forms, record keeping, other documents
Service Agreement Templates.
Client Intake Form
Client Consent From
Stream Services will ensure that:
This policy is designed to conform to the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth) (Privacy Act) and the Australian Privacy Principles which govern the collection, use and storage of personal information.
This policy will apply to all records, whether hard copy or electronic, containing personal information about individuals, and to interviews or discussions of a sensitive personal nature.
